FAQ

Shopping at Front Row is easy as 1,2,3! You can find the item you want by looking in our search function or searching by category (New Arrivals, Clothing, Sale, Designer). Once you’ve chosen the item you’d like to order, pick a size and click ‘Add To Bag’. You will then be taken to the ‘Checkout’ page, which will take you to your shopping bag where you enter all your payment and delivery details and place your order!

Yes, you do have to make an account to place an order. By creating an account with us you will be able to: Create a ‘Wishlist’ for items you’d like; Review all past orders; Save your address to make future shopping trips with us easier and faster!; and Manage your account details, including you address and email preferences, securely and with ease.

Yes, we ship internationally.

We will not be able to change your order details once your items have been shipped. Please make sure you provide the correct shipping address before you checkout.

No. It is not possible to cancel an order once it is placed. If you change your mind about an order you will need to go through the return and exchange/credit process.

It is not possible to combine orders or add items once your order is finalised and your payment is processed.

Once your order has been despatched, you will receive an email containing your tracking number so you can keep an eye on your package once it leaves our warehouse!

Please refer to our returns and exchanges section where all details on how to return or exchange an item are provided.

Only in the case of receiving a faulty item will customers be refunded. The customer will receive a credit note for any change of mind or size changes.

We will process your returned goods within 24 hours of receiving it in our warehouse. We’ll let you know via email when this is done.

We’re sorry if something went wrong with your order! Email us at hello@frontrow.com and let us know what the problem is. We’ll get to the issue as soon as possible.

At Front Row, we think you shouldn’t have to wait for your birthday and Christmas to get some special treatment! Your order will arrive to you beautifully wrapped and packed in our signature wrapping and packaging.

Front Row uses Australia Post Express Services to ship your orders from our warehouse. Depending on the shipping address you have given us, customers will usually receive packages within 1 – 3 business days.

If you would like to speak to a Front Row team member for any reason regarding the whereabouts of your order, call +61419 136 132 or email hello@frontrow.com.au. For any other enquiries, email hello@frontrow.com.au